Cancellation/ Deposit Policy

Cancelling Your Appointment

We understand that you may need to cancel or rearrange your appointment. However we do ask that you give us as much notice as possible, in these circumstances. If you cancel your appointment with 48 hours’ notice or less, you will be required to pay 40% of your total service cost before rebooking.

Not Showing For Your Appointment

In the event that you do not attend your appointment with no cancellation notice, you will be required to pay 75% of your total service cost. No further appointments will be made until we have received this payment.

Why we have this policy

Our cancellation policy is in place to ensure that the business can cover staff time as they are still scheduled to working hours and costs are still incurred. We are not always able to fill your cancelled appointment time at short notice, therefore this policy allows us to cover staff time and resources that cannot be reallocated. Please keep in mind, we do send appointment reminders via SMS and emails to minimise the amount of ‘no shows’ and cancellations that occur.

Deposits in Salon or Online

At Major Extensions we require all online bookings to pay a Deposit/Booking fee for any services booked. The minimum payment is available to pay, Or you can choose to pay in full. This amount will be deducted from your final service bill on the day of your appointment.

All Minimum deposits/Booking fee’s are non refundable. Therefore you will not be re-imbursed if you choose to cancel your appointment at any time frame.

If you chose to pay in full and now wish to cancel your appointment. The difference between the full service cost and Deposit/Booking Fee will be issued to you.

For example:

• Your Full service cost is £50
• Minimum Deposit £5
• A Balance of £45 will be Refunded to you.
• These refunds need to be processed Over the phone or In salon only.

If you wish to change the date of your appointment, Your deposit may be carried over at the discretion of Major Extensions.