Cancellation Policy

We understand that sometimes you may need to cancel or reschedule your appointment. We ask that you give the salon as much notice as possible in these circumstances. You are able to manage your bookings through our online bookings or by calling the Salon directly.

Cancelling /Not attending your appointment

In the circumstance that you cannot attend your pre booked appointment we require a minimum of 24 hours’ notice to cancel or re arrange. Failure to cancel prior to the notice period will incur a Cancellation fee of 25% OR Deposit Lost (Whichever is of higher value) of your service charge for the agreed services booked for that day.

In the event that you do not show for your appointment with no prior notice, you will be required to pay a no show fee of 75% or Deposit Lost (Whichever is of higher value) of the total cost of your services booked for that day.

If you are more than 15 minutes late for your appointment we reserve the right to cancel your appointment and you will be charged a cancellation/no show fee.

No future appointments will be booked until any charges are settled. If you have future bookings pre-existing these will be cancelled.

Late for your Appointment:

If you are more than 15 minutes late for your appointment we reserve the right to cancel your appointment and you will be charged a cancellation/no show fee. This is because our stylists may have booked further appointments in throughout the day and they no longer have the sufficient time to fulfil the services you have been booked in for. Alternatively other arrangements may be given such as shortening the service if applicable, however you may still be charged the full amount.

Not Showing up for your Appointment:

In the event that you do not show for your appointment with no prior notice, you will be required to pay a no show fee of 75% of the total cost of your services booked for that day.

Any outstanding balances should be paid prior to rebooking at Major Extensions. We reserve the right to refuse a rebooking until all balances are paid.